Returns, Refunds & Complaints at Florist Hatton

Fresh Flowers Guarantee for Hatton

At Florist Hatton, we take pride in supplying the freshest flowers and exceptional arrangements to our customers in Hatton and the surrounding areas. Your satisfaction matters to us, whether you’re sending beautiful bouquets to someone special or decorating your workplace. We offer a Fresh Flowers Guarantee on every order, so you can trust that your blooms will arrive in perfect condition and remain vibrant for a reasonable time after delivery.

Damaged-on-Arrival Policy

If your flowers or floral arrangement arrive damaged or show signs of wilting, we kindly ask that you contact us on the same day of delivery. We may request photographs of the damaged items to assess the situation promptly. We understand the disappointment of receiving flowers that do not meet your expectations, and we are committed to resolving such situations quickly for our valued customers in Hatton.

Freshness Window

Our florists select only the best seasonal and premium flowers to create your orders. We guarantee that your flowers will arrive fresh and in beautiful condition. Provided they are cared for according to the care instructions included, you can expect your flowers to last at least 5 days from the date of delivery. Some seasonal varieties may naturally have shorter lives; however, if you believe your arrangement has not lasted as expected, we encourage you to reach out within this fresh window.

Refund & Replacement Options

Your happiness is our priority. If you’ve received a bouquet or arrangement that is damaged, wilted, or does not meet your expectations within the covered freshness period, we offer two options:

• Replacement: We will arrange for a replacement of your order as soon as possible, ensuring you receive the flowers you deserve.
• Refund: If you prefer, we can issue a full or partial refund to the original payment method, depending on the circumstances of your complaint.

To allow us to address your concerns, please contact us promptly with your order details and any relevant photographs. Our team will review your request and advise you of the next steps as quickly as possible.

Complaints Process

We want you to enjoy your experience with Florist Hatton at every step. If you have a complaint or are dissatisfied with any aspect of our service, please inform us at your earliest convenience. Our team will listen to your feedback, investigate the matter, and work with you to find a fair and reasonable solution. We value honesty, transparency, and building long-standing trust with every customer.

For all returns, refunds, and complaints, please include your order number and details of your concern. This helps us assist you efficiently.

Proud to Serve Hatton

Florist Hatton is dedicated to providing outstanding floral services to both households and businesses in Hatton and neighbouring areas. As a trusted local florist, we stand by the freshness and quality of each and every arrangement we deliver. Thank you for choosing us—your satisfaction is at the heart of all we do.