Welcome to Florist Hatton, the premier online flower delivery service for Hatton and surrounding areas. By accessing and using our website or placing an order with us, you agree to these Terms & Conditions, which serve as a contract between you and Florist Hatton. Please read them carefully before placing your order. If you do not agree with any part of these terms, please refrain from using our website or services.
These Terms & Conditions apply to all online purchases of flowers and floral arrangements made with Florist Hatton by customers residing in Hatton and the neighbouring areas. By placing an order via our website, you confirm that you have the legal capacity to enter into binding contracts and are at least 18 years old. These terms do not affect your statutory rights as a consumer under UK law.
Our online ordering system for flower delivery in Hatton is designed to be straightforward and user-friendly. To place an order, please follow these steps:
Once your order is submitted, you will receive a confirmation email summarising the details. Acceptance of your order and formation of a contract occurs once we dispatch the products and send you a dispatch confirmation email. Florist Hatton reserves the right, at its discretion, to reject or cancel any order prior to dispatch and will provide you with notice and a full refund if this occurs.
All flowers and products are subject to availability. While we strive to ensure every arrangement matches your selection, there may be occasions due to seasonal variation, stock levels, or unforeseen circumstance when particular blooms or packaging are unavailable. In such cases, Florist Hatton reserves the right to substitute with flowers or packaging of equal or greater value and similar aesthetic. We will do our utmost to preserve the overall style and character of the selected arrangement. If a significant change is required, we will make reasonable efforts to contact you for approval.
All prices displayed on our website are in British Pounds Sterling (GBP) and include applicable VAT unless otherwise stated. Delivery charges, if any, are stated at the time of checkout and will form part of the order total. Prices may change at any time but will not affect confirmed orders where we have already sent a dispatch confirmation.
Florist Hatton accepts various payment methods, including major credit and debit cards, as displayed on the website at the time of checkout. Upon placing an order, you confirm that the payment method belongs to you or that you have authorisation to use it. Payment will be taken at the point of order. In the event that a payment is declined or not authorised, your order will not be processed further until full payment is received. For security, all payment transactions are encrypted and processed according to compliant standards through our payment providers.
Florist Hatton provides flower delivery across Hatton and surrounding areas, covering both residential and business addresses. Please ensure all delivery details supplied are complete and accurate. We make every effort to deliver your flowers on your preferred delivery date; however, delivery times are not guaranteed and may be affected by factors outside our control (such as bad weather, traffic, or recipient unavailability). Where appropriate, if we face issues delivering the order, we will attempt to contact you or the recipient using details provided. Risk in the products passes to you upon delivery. Please note that certain delivery options, such as same-day delivery, may be subject to cut-off times stated on the website.
We understand that circumstances may change. Orders for fresh flower arrangements can usually be cancelled or amended prior to preparation and dispatch. If you wish to cancel or change your order, contact us as soon as possible after ordering, quoting your order number and details. Cancellations or changes requested after we have started preparing your order or after dispatch cannot normally be accommodated, but please contact us to discuss your situation.
Under the Consumer Contracts Regulations 2013, flowers and perishable goods are excluded from the right to cancel once preparation has commenced. If cancellation is accepted before preparation begins, we will issue a full refund to your original payment method. For other non-perishable items (e.g., vases or gifts), standard UK distance selling cancellation rights may apply, as detailed in the relevant product listings.
At Florist Hatton, we take pride in the quality and freshness of our flowers. If you are dissatisfied with your order due to damage, quality issues, or an error on our part, please notify us within 24 hours of delivery. You may be asked to provide photographic evidence to help us assess the problem. Where we find a valid issue, we will offer a replacement, a suitable alternative, or a refund at our discretion.
Due to the perishable nature of fresh flowers, requests for a return or refund made outside of this notification period may not be accepted unless under exceptional circumstances. For non-perishable items, you have the right to return products within 14 days of receipt, provided they are unused and in original packaging. You are responsible for return postage costs unless the item is faulty or not as described.
You agree to provide accurate, current, and complete information during the ordering process and to update such information as necessary. You agree not to impersonate any person or misrepresent your affiliation with any entity. You undertake that you will not use our website for fraudulent purposes, or in connection with a criminal offence, or other harmful or unlawful activity.
Florist Hatton will not be liable for:
Our total liability for any claim arising from your order (including negligence) shall not exceed the value of the order in question. However, nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law.
All content on the Florist Hatton website – including but not limited to images, product descriptions, graphics, and logos – is owned by or licensed to Florist Hatton. You may view and print individual pages solely for personal and non-commercial use. No content may be copied, reproduced, distributed, or used for any purpose without our explicit prior written consent.
We value your privacy and are committed to protecting your personal data. Your information is used solely for the purpose of processing and fulfilling your flower delivery order and as described in our Privacy Policy. We comply at all times with applicable UK data protection laws regarding the collection, storage, and processing of personal information.
Florist Hatton reserves the right to update or modify these Terms & Conditions from time to time at our sole discretion. Any changes will be effective immediately upon posting on our website. It is your responsibility to check the terms regularly. Continued use of our website following changes will constitute acceptance of the revised terms.
These Terms & Conditions, and any disputes arising in connection with them or your use of our services, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is deemed unenforceable or invalid, it shall be severed from the remaining terms, which will continue in full force and effect. No waiver of any right under these terms shall be deemed a further or continuing waiver of such right or any other right. You may not assign or transfer any of your rights under these terms without our prior written consent.
Should you have any queries about these Terms & Conditions or the online flower delivery service provided by Florist Hatton, please use the contact options set out on our website. Our customer service team is happy to help customers in Hatton and all surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 166 Faggs Rd, Feltham, TW14 0NB.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hatton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hatton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
